Mastering Touch

Policies

1. Sales Policy

1.1. In-Person Workshops

Participants of Mastering Touch in-person workshops must fill out a Registration Form and pay a $100 online deposit to secure their spot. The then registered participant will be notified via email about the payment receipt, their registration confirmation, and any necessary additional information.

The participant can pay the remaining tuition all the way up to the time of the event. This remaining tuition is payable through Venmo (under @Charlotte-Lenssen), by cash, or by check (checks are payable to Charlotte Lenssen - 38330 Road L4, 81328, Mancos, CO, USA). After receiving the remaining tuition, Mastering Touch LLC will provide the final payment receipt either in-person or via email.

During the in-person event, the participant will be asked to sign a "Release of Liability" form and a "Media Release" form. At the end of the event, the participant will receive a Course Manual and a Certificate Of Completion.

Mastering Touch LLC cannot access any payment information submitted on its website.

1.2. Online Workshops

Participants of Mastering Touch online workshops must fill out a Registration Form and pay the full tuition to secure their spot. The then registered participant will be notified via email about the payment receipt, their registration confirmation and any necessary additional information. The registration confirmation will contain the meeting link, the Course Manual, a "Release of Liability" form and "Media Release" form. In this same email, the participant will be asked to return the two legal forms duly signed at least two business days prior to the event.

A Certificate Of Completion and a link to access the recording of the workshop will be sent via email after the course is completed.​

Mastering Touch LLC cannot access any payment information submitted on its website.

1.3. Home-Study Courses

Participants of Mastering Touch online courses must fill out a Registration Form and pay the full tuition to have access to the course. The then registered participant will be notified via email about the payment receipt, their registration confirmation, and any necessary additional information. The registration confirmation will contain the Course Manual.

A Certificate Of Completion will be sent via email after the course is completed and the corresponding test is passed.

Mastering Touch LLC cannot access any payment information submitted on its website.

2. Cancellation Policy

2.1. Workshops

2.1.1. Change Or Cancellation By A Registered Participant

For any changes or cancellation, a registered participant of Mastering Touch in-person event must contact Mastering Touch LLC by email at Connect@MasteringTouch.com.

If the registered participant wants to make a change, the participant can a) keep their tuition as credit for other Mastering Touch events or services or b) transfer their tuition as credit for other Mastering Touch events or services to another person.

If the registered participant makes a cancellation, the following scenarios apply:

- More than or exactly 30 days before the event, the participant can a) keep their tuition as credit for other Mastering Touch events or services, b) transfer their tuition as credit for other Mastering Touch events or services to another person, or c) receive a full refund minus a 10% administration fee.

- Less than 30 days before the event, the participant can a) keep their tuition as credit for other Mastering Touch events or services or b) transfer their tuition as credit for other events or services to another person.

- In case of a no show with no written email notice prior to the event, the paid deposit or the tuition is not refundable and not exchangeable.

2.1.2. Change Or Cancellation By Mastering Touch LLC

Mastering Touch LLC will inform the participants by email in the case an event has to be canceled or rescheduled. The following scenarios may apply:

- If the event is cancelled without possible rescheduling, the participants will be offered to, a) keep their tuition as credit for other Mastering Touch events or services, b) transfer their tuition as credit for other Mastering Touch events or services to another person, or c) receive a full refund.

- If the event can be rescheduled, the participants will be offered to a) transfer their tuition to the new Mastering Touch event, b) transfer their tuition to the new Mastering Touch event to another person, c) keep their tuition as credit for other Mastering Touch events or services, d) transfer their tuition as credit for other Mastering Touch events or services to another person, or e) receive a full refund.

2.2. Home-Study Courses

Mastering Touch’s home-study courses are non exchangeable and non refundable.

3. Referral Program

3.1. General Rules

To benefit from Mastering Touch Referral Program, a person has to be referred by another participant to the same Mastering Touch workshop. All referrals have to be recorded during the registration process.

If a person is referred by another participant to the same Mastering Touch workshop, every referral registered through this process earns a $20 rebate for both the referred and the referring participant. There is no limit to how many referrals can be made by a referring participant, and it benefits both parties. A participant can only be referred once per workshop.

When the referring person is a Mastering Touch Ambassador, please see section 4. below.

3.2. Referral Rebates

3.2.1. In-Person Workshops

For in-person workshops, the total referral rebate obtained by a participant is automatically discounted from their tuition, after the initial $100 deposit has been made. If the total rebate exceeds the total tuition, the participant can choose to a) use this remaining credit for other Mastering Touch services, or b) be issued a reimbursement.

3.2.1. Online Workshops

For online workshops, a participant will be issued, after the event, a money transfer corresponding to the referral rebates cumulated.

4. Ambassador Program

Mastering Touch Ambassadors assist Mastering Touch LLC in organizing events. They can be involved with activities such as finding the right venue in a city, rounding up local folks, participating in a webinar, etc…

A contractual agreement may be established between an Ambassador and Mastering Touch LLC to compensate the Ambassador for their time.

Ambassadors can receive additional benefits from Mastering Touch Referral Program. When a participant is referred to a workshop by an Ambassador, the participant will earn a $20 rebate.

5. Newsletter Program

When a person submits a form on the Mastering Touch website, all the pertinent information (for example the first name, last name, email address, etc...) is recorded. Mastering Touch LLC is the only one who can access this data. Mastering Touch LLC will never share any of this information with any other parties.

Mastering Touch LLC cannot access any payment information submitted on its website.

Mastering Touch LLC may use the contact data for educational programs or to convey promotional materials. Anyone can request to be removed from Mastering Touch LLC Newsletter by sending an email at Connect@MasteringTouch.com.